Privacy Policy

1. Who we are

Creative Foods is a natural and functional food ingredients company headquartered in Guadalajara, Jalisco, México, operating under the legal name Creative Ingredients for Wellness SA de CV, founded on July 4, 2016. We also maintain offices in Austin, Texas (USA) and Dubai, United Arab Emirates. References to "Creative Foods," "we," "us," and "our" throughout this policy refer to Creative Ingredients for Wellness SA de CV and its affiliated offices.

This policy applies to creativefoods.life and to personal information we collect through business inquiries, sample requests, newsletter sign-ups, and other interactions with our company.

2. Information we collect

We collect information in the following ways:

Information you provide directly

• Contact and inquiry forms: name, company name, job title, email address, phone number, country, and the content of your message when you contact us or request product samples or documentation.
• Newsletter sign-up: your email address and, optionally, your name.
• Business correspondence: information you share with our sales, procurement, or quality teams by email or phone in the course of a business relationship.

Information collected automatically

• Usage data: pages visited, time spent on the site, referring URLs, and general navigation patterns.
• Device and browser data: IP address, browser type, operating system, device type, and approximate location (city/country level).
• Cookies and similar technologies: see Section 4 below.

3. How we use your information

We use the information we collect to:

• Respond to inquiries, quote requests, and sample requests;
• Provide product specifications, certifications, and documentation to prospective and existing customers;
• Manage and administer our business relationships, including order fulfillment and account management;
• Send newsletters or product updates to those who have opted in, and allow recipients to unsubscribe at any time;
• Improve our website's content, layout, and performance;
• Comply with legal, regulatory, tax, and accounting obligations;
• Protect against fraud, unauthorized access, and misuse of our systems.

4. Cookies and tracking technologies

Our website uses cookies and similar technologies to operate correctly, remember preferences, and understand how visitors use our site.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of our site function.

5. Sharing your information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our website, host data, send communications, or process business transactions, under confidentiality obligations;
• Logistics and quality partners involved in fulfilling orders or certifications, where necessary;
• Regulatory or governmental authorities where required by applicable law;
• Professional advisors such as auditors or legal counsel, where necessary for their engagement;
• A successor entity in the event of a merger, acquisition, or sale of assets, subject to standard confidentiality terms.

6. International data transfers

Because Creative Foods operates offices in México, the United States, and the United Arab Emirates, information may be transferred between these locations to support our global operations. We take reasonable steps to ensure that any such transfer provides an adequate level of protection consistent with this Privacy Policy and applicable law.

7. Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, including maintaining business records, meeting legal and tax obligations, and resolving disputes. When information is no longer needed, we take reasonable steps to delete or anonymize it.

8. Data security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights

Depending on where you are located, you may have certain rights regarding your personal information.

México — LFPDPPP

As a company based in Jalisco, México, we recognize your ARCO rights: to Access the personal information we hold about you, to request its Rectification if inaccurate, to request its Cancellation, and to Object to certain uses of your data. You may exercise these rights by contacting us using the details in Section 12.

European Union / United Kingdom — GDPR

If applicable to you, you may have the right to access, correct, delete, or restrict processing of your data, to data portability, and to object to processing, including for direct marketing purposes.

United States — state privacy laws

Depending on your state of residence, you may have the right to know what personal information we collect, to request deletion, and to opt out of certain sharing practices.

To exercise any of these rights, please contact us at info@creativefoods.life. We may need to verify your identity before processing certain requests.

10. Children's privacy

Our website and services are intended for business audiences and are not directed at children. We do not knowingly collect personal information from individuals under the age of 18. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will post the updated version on this page with a revised effective date. We encourage you to review this policy periodically.

12. Contact us

If you have questions about this Privacy Policy or how we handle your information, please reach out: